How can organizations ensure that employees maintain their motivation and engagement in cross-departmental training sessions and collaboration efforts over the long term, in order to sustain a culture of transparency and seamless integration of customer experience knowledge across all departments?

Organizations can ensure employees maintain motivation and engagement in cross-departmental training sessions and collaboration efforts by clearly communicating the value and importance of these initiatives. Providing opportunities for employees to see the direct impact of their contributions on customer experience can also help maintain motivation. Encouraging open communication, recognition of achievements, and fostering a culture of continuous learning can further sustain engagement and motivation in the long term. Regularly evaluating and adjusting training programs based on feedback and outcomes can also help ensure effectiveness and maintain employee interest.