How can companies ensure that employee engagement initiatives are sustainable and continue to have a positive impact on customer experience over time?

Companies can ensure that employee engagement initiatives are sustainable by regularly evaluating the effectiveness of their programs and making adjustments based on feedback. They should also prioritize ongoing communication and training to keep employees engaged and motivated. Additionally, fostering a positive work culture and recognizing and rewarding employees for their contributions can help maintain high levels of engagement. By consistently monitoring and investing in employee engagement efforts, companies can ensure that they continue to have a positive impact on customer experience over time.