How can businesses ensure that the benefits of emotional intelligence training for customer experience teams are sustained over the long term, rather than just being a temporary improvement?

Businesses can ensure that the benefits of emotional intelligence training for customer experience teams are sustained over the long term by incorporating ongoing reinforcement and practice sessions. This can include regular check-ins, refresher courses, and opportunities for team members to apply their skills in real-life scenarios. Additionally, fostering a culture that values emotional intelligence and provides continuous support and feedback can help employees maintain their skills and mindset. Finally, integrating emotional intelligence training into the overall company strategy and making it a core part of the team's development plan can help ensure long-term success.