How can companies ensure that the benefits of emotional intelligence training for their customer experience team are sustained over time, rather than just being a temporary improvement?

Companies can ensure that the benefits of emotional intelligence training for their customer experience team are sustained over time by incorporating ongoing coaching and reinforcement sessions to reinforce the skills learned. Additionally, creating a supportive and positive work environment that encourages the application of emotional intelligence in daily interactions can help maintain the benefits long-term. Regularly monitoring and evaluating the team's performance and providing feedback on their emotional intelligence skills can also help ensure continued improvement and sustainability. Finally, integrating emotional intelligence training into the company's overall culture and values can help embed these skills into the team's mindset for lasting impact.