How can companies ensure ongoing support and reinforcement for employees who have completed training to become successful CX Ambassadors, in order to sustain their knowledge and skills over time?

Companies can ensure ongoing support and reinforcement for CX Ambassadors by providing regular refresher training sessions to keep their knowledge up to date. They can also create a mentorship program where experienced CX Ambassadors can mentor newer ones. Additionally, companies can offer incentives or rewards for CX Ambassadors who consistently demonstrate exceptional customer service skills. Finally, creating a supportive and collaborative work environment where CX Ambassadors feel valued and recognized for their contributions can help sustain their motivation and skills over time.