How can companies ensure that their customer-centric culture remains sustainable and ingrained in their organizational values over the long term, and what strategies can they implement to continuously foster a customer-first mentality among their employees?

Companies can ensure that their customer-centric culture remains sustainable by consistently reinforcing the importance of customer satisfaction at all levels of the organization. This can be achieved through regular training sessions, communication of success stories, and recognition of employees who go above and beyond for customers. To continuously foster a customer-first mentality among employees, companies can implement strategies such as setting clear customer service goals, providing ongoing feedback and coaching, and creating a rewards system that incentivizes behaviors that align with the customer-centric culture. By making customer satisfaction a priority and embedding it in the company's values, organizations can ensure that their customer-centric culture remains strong and enduring over the long term.