How can organizations ensure that their initiatives aimed at promoting cross-functional collaboration and empathy are sustainable in the long term, and what strategies can be put in place to continuously foster a culture of understanding and appreciation among different CX-relevant roles within the company?

Organizations can ensure the sustainability of initiatives promoting cross-functional collaboration and empathy by embedding these values into the company's culture and values. This can be achieved through ongoing communication, training, and recognition of collaborative efforts. Strategies such as regular cross-functional team meetings, mentoring programs, and shared goals can help foster a culture of understanding and appreciation among different CX-relevant roles within the company. Additionally, creating opportunities for employees to share their perspectives and experiences can help build empathy and strengthen relationships across departments.