How can businesses ensure that cross-functional collaboration and breaking down silos are sustained over time to continuously improve the customer experience across all departments?

Businesses can ensure sustained cross-functional collaboration and breaking down of silos by fostering a culture of open communication and transparency among departments. Implementing regular meetings or workshops that involve representatives from different departments can help maintain collaboration. Providing training and resources to employees on the importance of working together towards a common goal can also help sustain collaboration. Additionally, setting clear goals and objectives that emphasize the importance of customer experience across all departments can help drive continuous improvement.