How can leaders ensure that the culture of continuous improvement in customer experience is sustained over the long term within the organization, even as employees come and go?

Leaders can ensure that the culture of continuous improvement in customer experience is sustained over the long term within the organization by embedding it into the company's core values and mission. They can also provide ongoing training and development opportunities for employees to reinforce the importance of customer experience. Additionally, leaders should create a system of rewards and recognition to incentivize and motivate employees to prioritize customer satisfaction. Regularly soliciting feedback from customers and employees can also help identify areas for improvement and ensure that the culture of continuous improvement is maintained even as personnel changes occur.