How can companies ensure that their culture of appreciation is sustainable and continues to positively impact customer experience and satisfaction over time?

Companies can ensure that their culture of appreciation is sustainable by consistently recognizing and rewarding employees who embody the company values. This will help reinforce a positive work environment and customer service. Additionally, regular training and communication about the importance of appreciation can help embed it into the company culture. Finally, soliciting feedback from both employees and customers can help identify areas for improvement and ensure that the culture of appreciation remains effective in enhancing customer experience and satisfaction over time.