How can organizations ensure sustained success in leveraging technology tools to enhance cross-functional collaboration and communication among CX-relevant roles, beyond the initial implementation phase?

Organizations can ensure sustained success in leveraging technology tools for cross-functional collaboration by continuously training employees on how to effectively use the tools and encouraging their adoption. They should also regularly assess the effectiveness of the tools and make necessary adjustments to meet the evolving needs of the organization. Furthermore, creating a culture that values collaboration and communication across different departments will help ensure that the technology tools are effectively utilized in achieving CX objectives. Additionally, providing ongoing support and resources to employees using the tools can help maintain engagement and drive sustained success in leveraging technology for cross-functional collaboration.