How can companies ensure that the real-time data and technology they invest in for improving employee engagement is sustainable and continues to positively impact customer experience over time?

Companies can ensure that the real-time data and technology they invest in for improving employee engagement is sustainable by regularly updating and maintaining the technology to keep it relevant and effective. They should also provide ongoing training and support to employees to ensure they are using the technology effectively. Additionally, companies can gather feedback from both employees and customers to make continuous improvements to the technology and processes. By prioritizing a culture of innovation and adaptability, companies can ensure that the technology continues to positively impact customer experience over time.