How can companies ensure that their transformed organizational structure is sustainable in promoting long-term cross-functional collaboration and continuously enhancing customer experience understanding?

Companies can ensure that their transformed organizational structure is sustainable in promoting long-term cross-functional collaboration and continuously enhancing customer experience understanding by implementing clear communication channels and fostering a culture of collaboration among different departments. They can also invest in training programs to develop employees' skills in working across functions and understanding customer needs. Additionally, creating incentives and rewards for successful cross-functional collaboration can help maintain motivation and commitment to the new structure. Regularly evaluating and adjusting the organizational structure based on feedback and performance metrics can also help ensure its sustainability in promoting collaboration and enhancing customer experience understanding.