How can companies ensure that their employee recognition and appreciation programs are sustainable and continue to positively impact the overall customer experience in the long term?

Companies can ensure the sustainability of their employee recognition and appreciation programs by regularly evaluating and updating them to align with changing business goals and values. It is important to involve employees in the design and implementation of these programs to ensure they remain relevant and effective. Additionally, providing ongoing training and support for managers to effectively recognize and appreciate their teams can help maintain a positive impact on the overall customer experience in the long term. Regularly soliciting feedback from employees and customers can also help identify areas for improvement and ensure the programs continue to drive positive outcomes.