How can companies ensure that their employee empowerment initiatives are sustainable and continue to cultivate a culture of CX ambassadors in the long term?

Companies can ensure the sustainability of their employee empowerment initiatives by providing ongoing training and development opportunities for employees to enhance their skills and knowledge. They can also create a supportive work environment that encourages open communication, collaboration, and feedback. Additionally, recognizing and rewarding employees for their contributions to customer experience efforts can help maintain motivation and engagement. Finally, incorporating employee empowerment into the company's overall strategic goals and regularly evaluating the impact of these initiatives can help ensure their long-term success in cultivating a culture of CX ambassadors.