How can organizations ensure that their efforts to empower employees to create a customer-centric culture are sustainable and continue to drive exceptional customer experiences in the long term?

Organizations can ensure the sustainability of their efforts to empower employees by embedding customer-centric values into their company culture and aligning them with strategic goals. Providing ongoing training and development opportunities to employees will help them stay engaged and motivated to deliver exceptional customer experiences. Regularly soliciting feedback from both employees and customers, and using this feedback to make continuous improvements, will also help ensure the long-term success of a customer-centric approach. Additionally, recognizing and rewarding employees who consistently demonstrate customer-centric behaviors will reinforce the importance of prioritizing customer satisfaction within the organization.