How can companies ensure that their diversity and inclusion efforts within customer experience teams are not just a one-time initiative, but a sustainable and integral part of their overall business strategy?

Companies can ensure the sustainability of diversity and inclusion efforts within customer experience teams by embedding them into the core values and mission of the organization. This can be achieved by creating long-term diversity and inclusion strategies, setting measurable goals, regularly tracking progress, and holding leadership accountable for results. Additionally, providing ongoing training and education for employees on diversity and inclusion topics can help ensure that these efforts remain a priority within the organization. Lastly, fostering a culture of openness, respect, and inclusivity throughout the company can help create a supportive environment for diverse teams to thrive and contribute to the overall business strategy.