How can organizations ensure that cross-functional collaboration initiatives are sustainable in the long term, leading to continued improvements in customer satisfaction and loyalty?

Organizations can ensure that cross-functional collaboration initiatives are sustainable in the long term by establishing clear communication channels and fostering a culture of collaboration across departments. They should also invest in training and development programs to enhance employees' cross-functional skills and create opportunities for them to work together on projects. Additionally, setting measurable goals and regularly monitoring progress can help keep the focus on improving customer satisfaction and loyalty. Finally, recognizing and rewarding successful cross-functional collaborations can help motivate teams to continue working together towards common goals.