How can companies support their CX ambassadors in developing and honing their emotional intelligence and active listening skills to ensure a seamless and exceptional customer experience across all touchpoints?

Companies can support their CX ambassadors in developing emotional intelligence and active listening skills by providing training and workshops specifically focused on these areas. They can also encourage regular practice and feedback sessions to help ambassadors improve their skills. Additionally, companies can offer resources such as books, articles, and online courses on emotional intelligence and active listening. By investing in the development of these skills, companies can ensure that their CX ambassadors are better equipped to provide exceptional customer experiences across all touchpoints.