"Can you provide an example of a successful social media campaign you implemented to enhance customer engagement and improve the overall customer experience in your previous roles?"

In my previous role, I implemented a social media campaign where we created interactive polls and quizzes to engage customers and gather feedback. We also utilized user-generated content by encouraging customers to share their experiences with our products, which helped build a sense of community. Additionally, we responded promptly to customer inquiries and feedback on social media platforms, showing our commitment to providing excellent customer service. Overall, this campaign not only increased customer engagement but also improved the overall customer experience by fostering a sense of connection and responsiveness.