How can organizations ensure that their onboarding programs not only create a strong emotional connection between new employees and the company's customer experience goals, but also maintain that connection over time to drive long-term success?

Organizations can ensure that their onboarding programs create a strong emotional connection between new employees and the company's customer experience goals by incorporating the company's values and mission into the training process. They can also provide opportunities for new employees to interact with customers early on to understand their needs and expectations. To maintain this connection over time, organizations should provide ongoing training and development opportunities to reinforce the importance of customer experience. Additionally, regular feedback and recognition for employees who exemplify the company's customer experience goals can help drive long-term success.