What strategies can CX ambassadors use to turn a negative customer interaction into a positive one, ultimately leaving the customer feeling satisfied and valued?

CX ambassadors can use active listening to understand the customer's concerns and show empathy towards their situation. They can offer solutions or alternatives to address the issue and make the customer feel heard and valued. CX ambassadors can also follow up with the customer to ensure their issue has been resolved to their satisfaction and thank them for bringing the issue to their attention. By going above and beyond to address the customer's concerns and provide exceptional service, CX ambassadors can turn a negative interaction into a positive one, leaving the customer feeling satisfied and valued.