How can companies ensure that employees are consistently motivated and empowered to prioritize Customer Experience in their daily work, and what strategies can be implemented to sustain a customer-centric culture within the organization?

Companies can ensure that employees are consistently motivated and empowered to prioritize Customer Experience by providing clear communication and training on the importance of customer satisfaction. They can also create a positive work environment that encourages collaboration and rewards employees for their efforts in delivering exceptional customer service. Strategies to sustain a customer-centric culture within the organization include regularly soliciting feedback from customers and employees, implementing customer-focused metrics to track progress, and recognizing and celebrating employees who go above and beyond to deliver outstanding customer experiences. Additionally, companies can invest in ongoing training and development programs to continuously enhance employees' skills and knowledge in customer service.