"What strategies can a CX ambassador use to proactively anticipate and prevent difficult customer interactions before they arise?"

A CX ambassador can use strategies such as regularly monitoring customer feedback and trends to identify potential issues before they escalate. They can also provide proactive communication and updates to customers to address any concerns before they become problems. Additionally, training and empowering frontline staff to handle difficult interactions effectively can help prevent escalations. Lastly, implementing a robust customer feedback loop to gather insights and continuously improve the customer experience can help anticipate and prevent difficult interactions.