How can companies ensure that their employees are consistently prioritizing customer experience, and what strategies can they implement to improve employee engagement in delivering exceptional customer service?

Companies can ensure that their employees consistently prioritize customer experience by clearly communicating the importance of customer service and providing regular training and feedback. Strategies to improve employee engagement in delivering exceptional customer service include recognizing and rewarding employees who go above and beyond for customers, fostering a positive work culture that values customer satisfaction, and empowering employees to make decisions that benefit the customer. Additionally, soliciting feedback from employees on ways to enhance the customer experience can help increase their investment in providing exceptional service.