In addition to surveys and metrics, what other strategies can companies implement to ensure that their employees maintain a customer-centric mindset and continuously improve customer satisfaction levels?

In addition to surveys and metrics, companies can implement regular training sessions focused on customer service skills and best practices. They can also encourage open communication and feedback channels between employees and customers to gather insights and address any issues promptly. Furthermore, recognizing and rewarding employees who demonstrate exceptional customer-centric behavior can motivate others to follow suit and prioritize customer satisfaction in their roles. Additionally, fostering a company culture that values customer-centricity and emphasizes the importance of putting the customer first can help instill this mindset across all levels of the organization.