In addition to the key metrics mentioned, what other strategies can companies implement to foster a culture of customer experience excellence among their employees, and how can they ensure that these efforts are sustained over time?

In addition to key metrics, companies can implement strategies such as regular training and development programs focused on customer service skills, creating a customer-centric work environment, and recognizing and rewarding employees who consistently deliver exceptional customer experiences. To ensure these efforts are sustained over time, companies can establish clear expectations and goals related to customer experience, provide ongoing support and resources for employees, and regularly solicit feedback from both customers and employees to identify areas for improvement and reinforcement of positive behaviors. By consistently reinforcing the importance of customer experience and integrating it into the company culture, organizations can create a sustainable culture of customer experience excellence.