How can businesses differentiate between a "Wow-Moment" that truly resonates with their audience and one that may not be as impactful, and what strategies can they implement to consistently deliver memorable experiences that drive engagement and loyalty?

Businesses can differentiate between impactful "Wow-Moments" and less impactful ones by collecting and analyzing customer feedback and data to understand what resonates with their audience. They can also conduct A/B testing to measure the effectiveness of different experiences. To consistently deliver memorable experiences, businesses can personalize interactions, exceed customer expectations, and create emotional connections with their audience. Implementing loyalty programs, providing exceptional customer service, and continuously innovating are also effective strategies to drive engagement and loyalty.