How can CX ambassadors ensure that their use of AI and automation enhances the customer experience rather than detracts from it, and what strategies can they implement to maintain a genuine human connection with customers throughout the process?

CX ambassadors can ensure that their use of AI and automation enhances the customer experience by focusing on personalization and customization. They can implement strategies such as using AI to gather customer data and preferences to tailor interactions, providing human oversight to ensure AI responses are appropriate and empathetic, and incorporating a seamless transition between AI and human interactions to maintain a genuine connection with customers. By combining the efficiency of AI with the personal touch of human interaction, CX ambassadors can create a positive and engaging customer experience.