How can companies incorporate ongoing support and reinforcement strategies to ensure that CX ambassadors maintain and continue to improve their empathy and active listening skills post-training?

Companies can incorporate ongoing support and reinforcement strategies by providing regular coaching sessions or refresher courses to reinforce empathy and active listening skills. They can also implement a mentorship program where experienced CX ambassadors can provide guidance and feedback to newer employees. Additionally, companies can use technology such as virtual reality simulations or feedback tools to help ambassadors practice and improve their skills. It is important for companies to create a culture that values and encourages empathy and active listening, and to recognize and reward ambassadors who demonstrate these skills consistently.