How can employees proactively solicit customer feedback to continuously improve their customer service skills and performance?

Employees can proactively solicit customer feedback by implementing surveys, suggestion boxes, or online feedback forms. They can also engage in active listening during customer interactions to gather feedback in real-time. Additionally, employees can request feedback through follow-up emails or phone calls after a service interaction. By consistently seeking feedback and actively listening to customer concerns, employees can identify areas for improvement and enhance their customer service skills and performance.

Keywords

customer feedback proactive improvement customer service skills performance

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