How can applicants showcase their adaptability and resilience in handling challenging customer interactions on their resume or cover letter?

Applicants can showcase their adaptability and resilience in handling challenging customer interactions on their resume or cover letter by highlighting specific examples of difficult situations they have successfully navigated. They can also emphasize their ability to remain calm under pressure, think quickly on their feet, and find creative solutions to problems. Additionally, applicants can mention any relevant training or certifications they have completed that demonstrate their ability to handle challenging customer interactions effectively. Overall, showcasing a positive attitude, strong communication skills, and a track record of successfully resolving customer issues can help demonstrate adaptability and resilience to potential employers.