How can organizations effectively shift their company culture to be more customer-centric, especially if they have historically been more focused on other priorities?

Organizations can effectively shift their company culture to be more customer-centric by first gaining buy-in from leadership and ensuring they set the example. They can then prioritize customer feedback and incorporate it into decision-making processes, as well as invest in training and development programs to help employees understand the importance of customer-centricity. Additionally, creating a clear vision and strategy for becoming more customer-centric, and regularly communicating and reinforcing this vision throughout the organization, can help drive the cultural shift.