In what ways can a CX ambassador proactively seek out customer feedback to ensure they are continuously improving the customer experience?

A CX ambassador can proactively seek out customer feedback by regularly monitoring customer interactions, conducting surveys and feedback sessions, analyzing customer behavior and trends, and actively engaging with customers through various channels. They can also encourage customers to provide feedback by creating a feedback-friendly environment, responding promptly to customer inquiries and concerns, and implementing feedback mechanisms such as suggestion boxes or online feedback forms. By consistently seeking out and acting on customer feedback, CX ambassadors can ensure they are continuously improving the customer experience and meeting customer expectations.