How can frontline employees effectively address and resolve conflicts within their team to maintain a positive and collaborative work environment that encourages open communication and feedback?

Frontline employees can effectively address and resolve conflicts within their team by actively listening to all parties involved to understand the root cause of the conflict. They can then facilitate a constructive dialogue to find common ground and reach a mutually beneficial solution. Encouraging team members to express their concerns openly and respectfully can help create a culture of open communication and feedback. Implementing regular team meetings or conflict resolution training can also help prevent conflicts from escalating and maintain a positive and collaborative work environment.