How do you approach resolving conflicts with customers to ensure their satisfaction and exceed their expectations?

When resolving conflicts with customers, I first listen actively to understand their concerns and perspectives. I then apologize for any inconvenience caused and work collaboratively with the customer to find a mutually beneficial solution. I aim to go above and beyond by offering additional compensation or gestures of goodwill to ensure their satisfaction and exceed their expectations. Additionally, I follow up with the customer to ensure that the resolution has met their needs and maintain open communication to address any further issues that may arise.