How can companies effectively address and resolve conflicts that arise between employees who may have differing interpretations of the organization's customer experience goals and values, while still maintaining a cohesive and aligned team dynamic?

Companies can effectively address conflicts by promoting open communication and encouraging employees to share their perspectives on customer experience goals and values. Providing training and development opportunities can help employees understand and align with the organization's goals. Establishing clear guidelines and processes for resolving conflicts can also help maintain a cohesive team dynamic. Additionally, fostering a culture of respect, empathy, and collaboration can help employees work together to find common ground and resolve conflicts in a constructive manner.