How do you approach resolving communication barriers with customers from diverse backgrounds, and what strategies do you implement to ensure effective and respectful communication in these situations?
When faced with communication barriers with customers from diverse backgrounds, I first seek to understand their cultural norms and communication styles. I actively listen, ask clarifying questions, and show empathy to bridge the gap. To ensure effective and respectful communication, I use plain language, avoid jargon, and adapt my communication style to match the customer's preferences. I also strive to maintain an open-minded attitude, remain patient, and be willing to learn from each interaction to improve future communication with customers from diverse backgrounds.
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