Can you describe a time when you were faced with a challenging customer service situation and how you were able to successfully resolve it, ultimately leaving the customer satisfied with their experience?

One time, a customer was upset because their order was delayed due to a shipping error. I apologized for the inconvenience and offered to expedite a replacement order at no extra cost. I kept the customer informed throughout the process and followed up to ensure they received their order on time. The customer was appreciative of the proactive communication and quick resolution, ultimately leaving them satisfied with their experience.