What are some creative ways remote employees can show empathy and understanding towards customers while resolving complaints in a virtual setting?

Remote employees can show empathy and understanding towards customers by actively listening to their concerns, acknowledging their feelings, and offering personalized solutions. They can also use video calls to establish a more personal connection and demonstrate genuine care. Sending follow-up emails or messages to check on the customer's satisfaction and offering additional support can also show empathy and understanding in a virtual setting.