How can businesses ensure that their remote CX rituals are not only maintaining a personal touch and emotional connection with customers, but also driving long-term loyalty and repeat business in a virtual setting?

Businesses can ensure that their remote CX rituals maintain a personal touch and emotional connection with customers by using personalized communication strategies, such as personalized emails or video calls. They can also offer virtual experiences, such as live chat support or virtual events, to engage with customers on a more personal level. To drive long-term loyalty and repeat business in a virtual setting, businesses should focus on consistently delivering exceptional customer service, proactively addressing customer needs, and soliciting feedback to continuously improve the customer experience. Additionally, creating loyalty programs or rewards for repeat customers can incentivize them to continue doing business with the company.