What steps can companies take to proactively monitor and detect potential data breaches in real-time to protect customer information in CX-related roles?

Companies can proactively monitor and detect potential data breaches in real-time by implementing advanced cybersecurity tools and technologies. They can also conduct regular security audits and vulnerability assessments to identify and address any weaknesses in their systems. Additionally, companies should provide ongoing training to employees on cybersecurity best practices and the importance of data protection. Finally, establishing a response plan and incident response team can help companies quickly respond to and mitigate any data breaches that may occur.