How can team members ensure effective utilization of technology and digital tools to promote seamless collaboration and knowledge-sharing among colleagues in various CX-relevant roles, while also maintaining a strong sense of teamwork and camaraderie within the organization?

Team members can ensure effective utilization of technology and digital tools by providing training and support to ensure everyone is comfortable using them. They can also set clear goals and expectations for how these tools should be used to promote collaboration and knowledge-sharing. Regular communication and feedback can help ensure that everyone is on the same page and working towards common goals. Finally, fostering a culture of teamwork and camaraderie through team-building activities, recognition of achievements, and open communication can help maintain a strong sense of unity within the organization.