How can businesses ensure that intercultural competence training not only benefits customer experience teams, but also permeates throughout the entire organization to promote a culture of diversity, inclusion, and global collaboration?

Businesses can ensure that intercultural competence training benefits the entire organization by integrating it into all levels of employee training and development programs. This includes incorporating intercultural competence into leadership training, team-building exercises, and performance evaluations. Additionally, creating opportunities for employees to engage in cross-cultural experiences, such as international assignments or diversity workshops, can help reinforce the importance of intercultural competence within the organization. Finally, fostering an inclusive and diverse work environment where employees feel valued and respected for their unique perspectives and backgrounds can further promote a culture of diversity, inclusion, and global collaboration.