How can businesses ensure that their customer experience teams are not only culturally competent, but also actively promoting diversity and inclusion in their interactions with customers?

Businesses can ensure that their customer experience teams are culturally competent and actively promoting diversity and inclusion by providing comprehensive training on cultural awareness and sensitivity. They should also encourage open communication and feedback within the team to address any biases or stereotypes that may arise. Additionally, businesses can create policies and guidelines that prioritize diversity and inclusion in customer interactions, and regularly assess and evaluate the team's performance in these areas to make necessary improvements. Lastly, businesses can actively seek out diverse perspectives and voices within their customer experience teams to ensure a more inclusive and representative approach to customer interactions.