How can businesses ensure that all departments are aligned in their efforts to promote a customer-centric culture, and what strategies can be implemented to encourage collaboration and communication across the organization?

Businesses can ensure alignment among departments by clearly communicating the importance of a customer-centric culture and setting specific goals that all departments can work towards. Strategies to encourage collaboration and communication include regular cross-departmental meetings, creating a shared vision or mission statement that emphasizes customer satisfaction, and implementing technology tools that facilitate information sharing and collaboration. Additionally, fostering a culture of transparency, trust, and open communication can help break down silos and encourage departments to work together towards a common goal.