How can companies ensure that their diversity training programs not only promote cultural competence within their customer experience team, but also lead to a more inclusive and collaborative work environment across all departments?

Companies can ensure that their diversity training programs promote cultural competence within their customer experience team and lead to a more inclusive and collaborative work environment across all departments by incorporating interactive and engaging training methods. They should tailor the training to address specific issues or challenges faced by different departments, and provide ongoing support and resources to reinforce learning. Additionally, companies should encourage open communication and feedback among employees to foster a culture of respect and understanding. Lastly, it is important for companies to regularly evaluate the effectiveness of their diversity training programs and make necessary adjustments to ensure continuous improvement.