How can a "CX-Hero of the Month" award program be tailored to specifically promote cross-departmental collaboration and communication within a company?

To promote cross-departmental collaboration and communication within a company through a "CX-Hero of the Month" award program, the criteria for selecting winners can include examples of successful collaboration between different departments. The nomination process can encourage employees to highlight instances where individuals have worked across departments to achieve a common goal. Additionally, recognition events or ceremonies can be organized to celebrate the winners and showcase the importance of collaboration in delivering exceptional customer experiences. Providing opportunities for winners to share their experiences and best practices with other departments can further encourage collaboration and communication across the organization.