How can employees proactively prevent difficult customer situations from arising in the first place, and what strategies can they implement to ensure a positive customer experience from start to finish?

Employees can prevent difficult customer situations by providing clear communication, setting realistic expectations, and actively listening to customer concerns. They can implement strategies such as providing thorough product knowledge training, offering proactive solutions to potential issues, and following up with customers to ensure satisfaction. By focusing on building positive relationships with customers and addressing any issues promptly and effectively, employees can help ensure a positive customer experience from start to finish.