What strategies can employees implement to proactively address customer complaints and improve customer satisfaction before issues escalate?

Employees can proactively address customer complaints and improve customer satisfaction by actively listening to customer concerns, empathizing with their frustrations, and offering prompt solutions. They can also ensure clear communication with customers, set realistic expectations, and follow up to ensure the issue has been resolved to the customer's satisfaction. Additionally, employees can seek feedback from customers on their experiences to identify potential areas for improvement and prevent similar issues from arising in the future.